Evernorth Payer Solutions
Welcome to the Payer Solutions client resource web site. This site is designed to help you partner with Payer Solutions and provides links to the tools you use every day.
External Tools
Digital Operations
Toolkit
Access to materials, guides, and other resources that enable you to use our products and meet your groups'
implementation and claim processing needs.
Exception
Gateway
Access to the Payer Solutions Exception Gateway application, used to submit and track exception requests,
search historical requests, and report on activity.
Medical
Management Reporting Portal
Access
the online portal to retrieve medical management on-demand reports
for your groups.
Member Site
On mycigna.com members can easily find
an in-network provider as well as education and resources to help them stay healthy. Login required.
Online
Imaging
Access images of your organization's claims. Requires unique ID and password.
Payer Express
Portal
Access to the Payer Express Portal, including Sales Notification Form, renewals/terminations, and rate
tracking.
PCRS
Access to the Payer Solutions Claim Routing System (PCRS) for claim status and claim entry.
ProviderLink
Access to ProviderLink, to receive notification of a precertification denial, potential high-dollar case,
case management opportunity, or to request clinical information.
Service Request
Platform (SRP)
The Service Request Platform (SRP) is your one-stop tool for submitting tickets related to anything from
password resets to repricing questions.
Your inquiry will be automatically routed to the appropriate resource that can respond to your request.
Requires unique ID and password.
TruCare (via Citrix Portal)
Access to the TruCare application, a member-centric care management solution that provides case, disease,
and utilization management.